At Tactile Medical, I deliver in-person and virtual medical-device training, educate patients and caregivers on therapy value, and maintain HIPAA-compliant training records. I've supported patient satisfaction goals with a 4.9/5 YTD survey score and documentation service standards with a 90.9% OC rate YTD.
I also teach and coordinate phlebotomy programs at OUBOUCES, where I've certified over 200 students, prepared learners for NHA certification, and built clinical-site internship partnerships. My background includes outpatient phlebotomy, clinical coordination, sales supervision, bilingual patient communication, and regulatory compliance.
