I've supported clinical care and laboratory operations at Franciscan Hammond Clinic, Community Stroke & Rehabilitation Center, and Alverno Clinical Laboratories, performing patient intake, venipuncture, specimen processing, EKG placement, vaccinations, point-of-care testing, and Epic EHR documentation.
As Lead Phlebotomist at Alverno Clinical Laboratories, I supervised phlebotomy staff, trained new staff and students, and implemented workflow improvements that reduced specimen collection errors and improved turnaround times.
I've also applied my healthcare operations experience to data and compliance work with Deloitte Consulting, Exact Sciences, and the State of Indiana. On Deloitte's ARIES project, I maintained regulatory databases and compliance reports while contributing to process improvements that reduced reporting errors by 25%.
Most recently, I delivered classroom and laboratory instruction in medical assisting and phlebotomy at South College, developing assessments and hands-on activities while mentoring students preparing for entry-level healthcare roles.
