Open to opportunities

Zoey User

@zoeyuser2

Message

I retain customers, close sales, and turn difficult client conversations into lasting relationships.

Nigeria

Message

What I'm looking for

I'm looking for a customer-facing sales or customer success role where I can build trust, handle complex client conversations, improve retention, and contribute insights that strengthen the customer experience.

At HeyKara Home Services, I managed the full client communication cycle, retained customers ready to leave, and handled objections and conflict resolution daily. I became a point person for difficult accounts by building trust quickly and bringing recurring concerns to internal teams for process improvement.

I've independently sourced and closed clients for social media management and content writing through LinkedIn outreach, cold email, and direct messaging. I also ran a small import and direct sales business, managing product sourcing, Instagram outreach, buyer conversations, objections, follow-ups, and transactions.

At Nersapp, I authored 50+ user manuals and how-to guides for educational software, reducing average client onboarding time by 15%. By rewriting technical content in accessible language, I helped increase Help Center self-service resolution rates by 25%.

My background in Mass Communication, persuasive writing, content strategy, and customer-facing operations helps me communicate value clearly and understand what people need beneath the surface. I also create independent work as a self-published writer and podcast host.

Experience

Work history, roles, and key accomplishments

Customer Success Personnel

HeyKara Home Services

Apr 2024 - May 2026 (2 years 1 month)

Retained at-risk clients by addressing underlying concerns and reframing service value. Managed objection handling and conflict resolution daily, becoming the point person for difficult accounts and overseeing the full client communication cycle.

Objection Handling Conflict Resolution Customer Success Process Improvement

Technical Documentation Writer

Nersapp School Management System

Jan 2024 - May 2025 (1 year 4 months)

Authored 50+ user manuals and how-to guides for educational software, reducing client onboarding time by 15%. Overhauled the knowledge base, increasing self-service resolution rates by 25%.

Documentation Knowledge Base Management User Guides Onboarding

Freelance Social Media Marketing and Writing

Self Employed

Jan 2022 - Dec 2024 (2 years 11 months)

Independently sourced and closed clients for social media management and content writing packages through cold outreach. Handled full sales conversations from pitch to closing and maintained client relationships post-engagement.

Lead Generation Cold Outreach Direct Sales Social Media Marketing Content Writing Client Relationship Management Negotiation

Small Import & Direct Sales Business

The General Store

Jan 2022 - Dec 2023 (1 year 11 months)

Sourced consumer goods from China and sold directly to students, managing the full sales cycle. Used Instagram outreach and direct messaging for lead generation and handled customer inquiries and objections independently.

Direct Sales Lead Generation Social Media Outreach Sourcing Relationship Selling

Virtual Assistant and Content Manager

MOSB Digital

Jun 2022 - Jun 2023 (1 year)

Handled executive operations including calendar management, inbox triage, and client correspondence. Built and executed a social media content strategy, managing scripting, design, and scheduling for a Black women's entrepreneurship platform.

Calendar Management Email Management Social Media Strategy Content Creation Canva Correspondence