ZMZoe McCauley
@zoemccauley
Dedicated hospitality professional with a focus on customer satisfaction.
United StatesWhat I'm looking for
I'm Zoe McCauley, a passionate hospitality professional with extensive experience in customer service and food preparation. My journey began at Applebee's, where I honed my skills in ensuring customer satisfaction and managing efficient order processes. This foundation led me to roles at Chili's and Alamo Drafthouse, where I further developed my expertise in food service and bar operations, consistently delivering high-quality experiences to patrons.
Currently, I am a Core Team Member and Certified Trainer at Sweetgreen, where I enhance customer experiences through personalized service and efficient food preparation. My commitment to excellence has resulted in increased customer satisfaction and positive feedback. I thrive in fast-paced environments and am dedicated to maintaining high standards of cleanliness and efficiency in all aspects of my work.
Experience
Work history, roles, and key accomplishments
Core Team Member/Certified Trainer
Sweetgreen
Apr 2023 - Present (2 years 3 months)
Greeted and engaged with customers, providing personalized service and sharing in-depth menu knowledge to create memorable dining experiences. Prepared a wide range of hot and cold menu items for both frontline and online orders, ensuring accuracy and timeliness. Managed dishwashing and restocking processes, streamlining kitchen workflow and enhancing overall efficiency.
Bartender
Alamo Drafthouse
Sep 2019 - Nov 2022 (3 years 2 months)
Oversaw all aspects of the bar area, including cocktail design and menu development, while fostering strong customer relationships. Maintained comprehensive knowledge of bar offerings and skillfully prepared a wide variety of drinks to enhance the customer experience. Conducted regular bar inventories and maintained accurate requisition sheets, ensuring optimal stock levels and minimizing waste.
Food Expeditor
Chili's Bar and Grill
Jun 2020 - Aug 2021 (1 year 2 months)
Oversaw the final preparation and presentation of dishes, ensuring quality control and consistency before service. Collaborated with servers to ensure accurate and visually appealing food orders, contributing to a seamless dining experience for customers. Effectively multitasked in a dynamic setting, maintaining composure and efficiency during peak service hours.
Server
Applebee's
Jul 2018 - Sep 2019 (1 year 2 months)
Proactively checked in with customers to gauge satisfaction with their meals, promptly addressing any issues to enhance their dining experience. Operated POS terminals to accurately input orders, split bills, and calculate totals, ensuring a smooth transaction process for guests. Welcomed customers, answered inquiries, and recommended menu specials to boost sales and improve profitability.
Education
Degrees, certifications, and relevant coursework
North Garland High School
High School Diploma, General Studies
Activities and societies: 21st Century Scholar, MST Magnet Program
Completed high school education and participated in the MST Magnet Program. Graduated as a 21st Century Scholar.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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