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@ziraldouser
Observability Expert and Cross-functional Collaborator
As a seasoned Observability Expert and Cross-functional Collaborator, I leverage my expertise in SCRUM and CSPO to drive infrastructure and application availability for critical lines of business. With a strong background in product ownership, technical consulting, and software engineering, I excel in developing and implementing monitoring policies and procedures, training staff, and collaborating with vendor teams.
Throughout my career, I have demonstrated exceptional leadership skills, leading teams of project managers, scrum masters, and release train engineers to deliver high-impact results. My technical expertise spans C#, .NET, JavaScript, and Dynatrace, with certifications in Scrum Product Ownership and Dynatrace Associate.
I am passionate about driving business growth through innovative solutions, having contributed to a 3-year $4M deal with SiriusXM and improved client retention rates to 90+% every quarter. With a strong track record of troubleshooting and resolving complex technical issues, I am confident in my ability to make a significant impact in any organization.
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Work history, roles, and key accomplishments
Meijer
Jan 2022 - Present (3 years 10 months)
Lead team of Project Managers, Scrum Masters, and Release Train engineers to deliver infrastructure and application availability for critical lines of business.
Dynatrace
Jan 2018 - Jan 2022 (4 years)
Served as lead tech consultant for 50+ clients, including Starbucks, Boeing, & DISH.
Ford Motor Company
Jan 2017 - Jan 2018 (1 year)
Managed diagnostic & testing processes for system issues.
Rocket Mortgage
Jan 2017 - Jul 2017 (6 months)
Apprentice on a custom development team that served numerous business partners throughout the Rocket Companies F.O.C.
Degrees, certifications, and relevant coursework
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