Ziraldo User

As a seasoned Observability Expert and Cross-functional Collaborator, I leverage my expertise in SCRUM and CSPO to drive infrastructure and application availability for critical lines of business. With a strong background in product ownership, technical consulting, and software engineering, I excel in developing and implementing monitoring policies and procedures, training staff, and collaborating with vendor teams.

Throughout my career, I have demonstrated exceptional leadership skills, leading teams of project managers, scrum masters, and release train engineers to deliver high-impact results. My technical expertise spans C#, .NET, JavaScript, and Dynatrace, with certifications in Scrum Product Ownership and Dynatrace Associate.

I am passionate about driving business growth through innovative solutions, having contributed to a 3-year $4M deal with SiriusXM and improved client retention rates to 90+% every quarter. With a strong track record of troubleshooting and resolving complex technical issues, I am confident in my ability to make a significant impact in any organization.