ZION ELUDINI-OLUFEMI

I’m a customer success and account management professional with 6+ years of experience owning client relationships from onboarding through renewal and expansion. I measure success through retention, expansion, and customers who stay because they’re winning—backed by managing a 40+ account book to a 95% satisfaction score.

I build lifecycle engines that turn onboarding into adoption and renewal into growth. I owned a $720K/year customer-lifecycle revenue channel, lifted conversion and repeat purchase using segmentation and targeted follow-up, and cut time-to-value with 21 enablement assets and 13 training resources. I also built ActiveCampaign + GA4 logic to score intent and trigger the right touchpoints, including driving a $28K revenue spike in two weeks by re-engaging high-value customers.

Currently, I lead partner relationships end-to-end at Luxodd Games—owning onboarding through ongoing delivery, managing a 30+ account portfolio, and partnering with a cross-functional team to ensure commitments match what partners were promised. I’m also pursuing an MBA at the University of Illinois (Gies College of Business) to sharpen my strategy and scale the outcomes I deliver.