ZCZimvo Cekiso
@zimvocekiso
Dedicated patient experience representative with culinary and healthcare expertise.
South AfricaWhat I'm looking for
I am a passionate professional with a diverse background in culinary arts and healthcare. My journey began with a Diploma in Culinary Arts and Food & Beverage Management, where I honed my skills in cooking, customer service, and food safety. This foundation allowed me to excel in various roles, including my recent position as a Patient Experience Representative at Mediclinic, where I focused on enhancing patient satisfaction and addressing concerns proactively.
Throughout my career, I have developed a strong ability to communicate effectively with both patients and healthcare teams. My experience in managing guest relations and resolving complaints has equipped me with the skills necessary to ensure a positive experience for all stakeholders. I am committed to continuous learning and improvement, always seeking ways to enhance service delivery and operational efficiency.
Experience
Work history, roles, and key accomplishments
Patient Experience Representative
Mediclinic
Sep 2022 - Oct 2023 (1 year 1 month)
Held feedback sessions with unit managers to discuss patient experience issues related to doctors, reviewing resolved and unresolved SHEM cases in each ward. Conducted hospital rounds to proactively address patient concerns before discharge, minimizing formal complaints.
Care Communications Control Coordinator
Farah Experiences LLC
Jun 2016 - Jun 2021 (5 years)
Successfully organized departmental meetings and events, streamlining communication and logistics to ensure efficiency in operations. Utilized CRM software to manage guest data and resolve live chat complaints, increasing customer satisfaction by 15%.
Cashier & Customer Service Representative
Debbonaire Pizza
Dec 2011 - May 2016 (4 years 5 months)
Processed in-store, online, and telephonic orders efficiently, ensuring accurate and timely service. Actively upsold menu items and promotions, contributing to increased sales and customer engagement.
Education
Degrees, certifications, and relevant coursework
Get Ahead High School
Matric Certificate, General Studies
Activities and societies: Subjects: English, Mathematics, Life Orientation, Business Studies, Travel and Tourism, Afrikaans, Geography
Completed secondary education with a focus on a diverse range of subjects including English, Mathematics, Life Orientation, Business Studies, Travel and Tourism, Afrikaans, and Geography. Gained foundational knowledge across various academic disciplines.
Blue Ribbon School of Hospitality & Cookery
Diploma, Culinary Arts and Food & Beverage Management
Gained practical and theoretical knowledge in cooking and baking, mastering various culinary techniques and methods. Developed expertise in front office management, enhancing skills in customer service, reservation systems, and guest relations. Acquired proficiency in food safety and hygiene practices, ensuring compliance with health regulations. Studied nutrition, wine selection, and food pairing
Primary Health Home-Based Care School
Certificate, Home-Based Care Nursing
Gained expertise in patient care, including hygiene, daily activity assistance, and basic healthcare management in a home setting. Acquired skills in infection control, emergency care, and mental health support for home-based patients. Trained in effective communication with patients and healthcare teams, ensuring quality care and safety at home. Demonstrated knowledge of medical terminology and b
Availability
Location
South AfricaAuthorized to work in
Job categories
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