Z1Zikria Ahmad 1'5436
@zikriaahmad15436
Motivated professional with expertise in inventory management and customer service.
PakistanWhat I'm looking for
I am a motivated and detail-oriented professional with a strong background in Computer Science and hands-on experience in inventory management, customer service, and quality assurance. My career has been marked by a proven ability to handle responsibilities efficiently, meet targets, and support team performance in fast-paced environments. I am skilled in utilizing digital tools and maintaining high service standards, which has allowed me to excel in various roles.
Throughout my career, I have successfully managed inventory levels, coordinated with suppliers, and ensured the accuracy of stock records at Madina Traders. As a Customer Service Officer at Dubizzle Labs, I consistently achieved performance targets and maintained high customer satisfaction levels. Currently, as a Quality Assurance Coordinator at ChatPro Ltd, I monitor customer interactions to uphold service quality and compliance, while also developing training programs to enhance team performance. I am passionate about continuous learning and am committed to delivering excellence in every role I undertake.
Experience
Work history, roles, and key accomplishments
Quality Assurance Coordinator
Chatpro Ltd
Oct 2024 - Present (10 months)
Monitored and evaluated live and recorded customer interactions to ensure service quality and compliance with company standards. Developed quality guidelines and checklists for customer support representatives. Provided detailed feedback and coaching to improve communication, accuracy, and customer satisfaction.
Customer Service Officer
Dubizzle Labs
Dec 2022 - Present (2 years 8 months)
Responded to customer queries through chat, email, and calls, ensuring prompt and accurate support. Assisted customers in resolving product or service-related issues, maintaining high satisfaction levels. Maintained detailed records of customer interactions using CRM tools and collaborated with other departments to follow up on escalated cases and improve overall service quality.
Inventory Incharge
Madina Traders
Sep 2019 - Present (5 years 11 months)
Managed and monitored daily stock levels to ensure accuracy and availability. Maintained inventory records using Stocksavi and coordinated with suppliers and internal departments for smooth inventory flow. Conducted regular stock audits, prepared inventory reports, and resolved discrepancies between physical stock and system records.
Education
Degrees, certifications, and relevant coursework
Government College University
BS Hons, Computer Science
2017 - 2021
Undertook a Bachelor of Science (Honors) program, gaining in-depth knowledge in a specialized field. Engaged in rigorous academic study and research.
Muslim College of science and commerce
Intermediate, Science and Commerce
2015 - 2017
Pursued higher secondary education, building upon foundational knowledge. Focused on subjects relevant to science and commerce, preparing for university-level studies.
Quid-e-Azam High School
Matriculation, General Studies
2012 - 2014
Completed secondary education with a focus on core subjects. Developed foundational knowledge and skills essential for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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