Open to opportunities

Zhangir Berdikenov

@zhangirberdikenov

Message

Organized HR and education support professional with strong communication, customer service, and administrative skills.

Kazakhstan

Message

What I'm looking for

I seek roles that leverage my administrative, HR, and teaching support experience where I can coordinate training, improve internal communication, and contribute to student or customer success.

I am an HR and education support professional with hands-on experience in administrative coordination, training support, and customer service. I have assisted in preparing technical and project documentation, coordinated internal communication across departments, organized training materials and sessions, and maintained accurate records to support compliance and reporting.

I have also supported classroom instruction by preparing educational materials, assisting lesson delivery, and fostering positive relationships with students, colleagues, and parents. My background includes customer support roles where I resolved delivery and logistics issues, worked with CRM systems, and prioritized customer satisfaction while demonstrating strong teamwork, attention to detail, and adaptability.

Experience

Work history, roles, and key accomplishments

HR Intern

Stadler Kazakhstan

Jan 2025 - Apr 2025 (3 months)

Provided administrative support including preparation and organization of technical and project documentation, coordinated internal communication between departments, and maintained records to support reporting and compliance.

HR & Administration Documentation Internal Communications Records Management training coordination Reporting & Compliance Organization

Teaching Assistant

Qadam School

Sep 2024 - Nov 2024 (2 months)

Prepared and organized educational materials, assisted in lesson delivery to maintain a disciplined learning environment, and supported students in task completion while communicating with colleagues and parents.

Communication Parent engagement Classroom Management Organization

Customer Support Operator

TechnoSmart

Jan 2022 - Jan 2024 (2 years)

Assisted customers with inquiries, logistics, and purchases of electronics, resolved delivery-related conflicts, and maintained customer satisfaction and retention using CRM systems.

Customer Support CRM Conflict Resolution Logistics Communication Multitasking Complaint Handling Customer Retention

Education

Degrees, certifications, and relevant coursework

Kazakhstan International Linguistic College, Astana

Undergraduate, Translation

2022 - 2025

Undergraduate studies in Translation at Kazakhstan International Linguistic College, focusing on translation practice and supporting educational activities.