Madina Akbergenova
@madinaakbergenova
Customer support specialist dedicated to enhancing client satisfaction.
KazakhstanWhat I'm looking for
I am a dedicated customer support specialist with a strong background in client relationship management and educational services. With a Bachelor’s degree in Philology from Orenburg State University, I have honed my skills in communication and problem-solving, ensuring that I deliver high-quality support tailored to the needs of clients and their families.
Throughout my career, I have successfully managed diverse client bases, from preschool to 8th grade, enhancing client satisfaction through personalized instruction and support. My experience includes developing tailored educational plans and conducting workshops that foster engagement and satisfaction. I am committed to continuous improvement and staying updated with industry trends to provide the best possible service.
Experience
Work history, roles, and key accomplishments
Customer Care Manager
Morrison Code Academy
Aug 2023 - Apr 2024 (8 months)
Provided timely assistance to customers, resolving issues and ensuring prompt support. Managed daily communications and reports for clients, maintaining high levels of engagement and satisfaction.
Client Relationship Manager
Global Education
Aug 2022 - Jun 2023 (10 months)
Enhanced client satisfaction through personalized instruction and support. Developed tailored educational plans and managed a diverse client base, ensuring effective learning experiences and high service quality.
Customer Support Specialist
Preschool Academy
Nov 2019 - Apr 2022 (2 years 5 months)
Delivered high-quality support to parents and guardians, aligning educational services with their expectations. Conducted evaluations to monitor student progress and managed student records to foster positive relationships with families.
Education
Degrees, certifications, and relevant coursework
OUOrenburg State University
Bachelor of Science, Philology
2018 - 2022
Studied linguistics and translation, focusing on developing skills in language translation and philology. Achieved a full scholarship for academic excellence.
Availability
Location
KazakhstanAuthorized to work in
Social media
Job categories
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