Open to opportunities

Togzhan Otkelbay

@togzhanotkelbay

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Customer support specialist skilled in multilingual communication and remote service.

Kazakhstan

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What I'm looking for

I seek remote roles offering client-facing responsibilities, clear growth paths, flexible schedules, and collaborative, international teams where I can apply multilingual support and administrative skills.

I am a motivated, detail-oriented customer support and communication specialist with over two years of experience in client service, call center operations, data entry, and English instruction. I consistently maintain high communication standards, manage incoming calls and emails, and keep accurate records while ensuring client satisfaction.

I bring proven experience creating customized lesson plans, conducting consultations, handling CRM-based email and chat support, and working with international clients. I am a fast learner, adaptable to flexible schedules, comfortable working independently or in remote teams, and verified for international payments via Payoneer.

Experience

Work history, roles, and key accomplishments

Current

Call Center Operator

Current

KZ Film Studio

Sep 2025 - Present (1 month)

Managed incoming calls and emails from clients and partners, recorded and updated data in internal systems, and scheduled meetings to maintain high customer satisfaction.

CRM Data Entry Scheduling Email Support Documentation

Barista

Evricup Coffee Shop

Apr 2024 - Nov 2024 (7 months)

Prepared high-quality coffee beverages, maintained equipment and cleanliness, and enhanced customer experience through service and latte art.

Customer Service Equipment Maintenance Quality Control Cash Handling Time Management

Call Center Operator

Telecontact.ru

Oct 2023 - Jun 2024 (8 months)

Provided clear consultations to clients, processed customer requests accurately, and ensured confidentiality and quality of service across contacts.

Consultation Confidentiality Data Entry Quality Assurance Communication

Call Center Operator

Telecontact.ru

Feb 2023 - Apr 2023 (2 months)

Delivered customer support and information during an earlier contract period, processing requests efficiently and maintaining service standards.

Data Entry Service standards Communication

English Instructor

ILearn Language School

Mar 2022 - Feb 2023 (11 months)

Conducted English lessons for children and teens, improved pronunciation and vocabulary, and developed customized lesson plans for individual learners.

English Instruction Lesson planning Curriculum Development Communication