Zhane Ballentine
@zhaneballentine
Customer service and inventory leadership specialist seeking work-from-home roles where accuracy and problem-solving drive results.
What I'm looking for
I’m a highly self-motivated, detail-oriented customer service and inventory leadership professional with 11 years of diverse experience. I bring strong problem-solving, time management, and communication skills, along with technical proficiency and the ability to work independently and efficiently.
At Amazon as a Customer Returns – FC Associate, I inspected and documented returned merchandise conditions to ensure accurate database entries and inventory integrity. I reported product discrepancies and damages, assessed and triaged returns for functionality and resale, and supported an efficient restocking workflow.
I also stepped into leadership at Amazon as a Delivery Station Lead Associate, monitoring team performance and providing recommendations that improved process efficiency. I coordinated with managerial staff to optimize staffing so roles aligned with team members’ strengths, and I helped deliver better operational productivity.
Beyond Amazon, I’ve strengthened my foundation through inventory auditing and frontline service. As an Inventory Auditor with RGIS, I conducted detailed inventory counts and communicated discrepancies for timely resolution, and as a Dollar Tree Manager, I coached and trained new associates to improve competency and employee retention—while creating a supportive, high-performing environment.
Experience
Work history, roles, and key accomplishments
Personal Home Cleaner
MaidPro
Nov 2024 - Apr 2025 (5 months)
Executed residential cleaning services with meticulous attention to detail, ensuring consistent customer satisfaction through effective time management.
Front End Associate
Walmart
Mar 2024 - Oct 2024 (7 months)
Processed customer transactions accurately and handled sales, returns, and exchanges in compliance with company policies.
Customer Returns FC Associate
Amazon
Oct 2023 - Mar 2024 (5 months)
Inspected and documented returned merchandise conditions to ensure accurate database entries and inventory integrity.
Lead Associate
Amazon
Sep 2021 - Sep 2023 (2 years)
Monitored team performance and provided recommendations to improve process efficiency, coordinating with management to optimize staffing based on team strengths.
Inventory Auditor
RGIS
Sep 2019 - Mar 2021 (1 year 6 months)
Conducted detailed inventory counts and tracked stock levels, auditing reports for accuracy and communicating discrepancies for timely resolution.
Line Worker
Cosmopolitan Agency
May 2019 - Sep 2019 (4 months)
Inspected makeup products for imperfections and verified bottle and label accuracy to meet high packaging standards.
Store Manager
Dollar Tree
Jul 2017 - Jan 2019 (1 year 6 months)
Coached and trained new associates to improve competency and boost employee retention, while mentoring to strengthen team performance.
Seamstress
Menu Solutions
Sep 2013 - Jan 2019 (5 years 4 months)
Fabricated custom menus using industrial sewing techniques and ensured work aligned with client specifications using materials such as plastic, binding, and cardboard.
Bartender
Zabidury Freestyle Cuisine
Nov 2015 - Jan 2016 (2 months)
Mixed and served alcoholic and non-alcoholic beverages according to standard recipes while maintaining cleanliness and organization of the bar area.
Maid - Residential Cleaning
MaidPro
Mar 2013 - May 2013 (2 months)
Maintained high standards of cleanliness across diverse home environments and provided ancillary domestic services such as laundry care and pet-sitting based on client requests.
Home Health Aide
Private Case
Jan 2013 - Apr 2013 (3 months)
Prepared meals aligned with diabetic dietary requirements and supported patient mobility and personal care, including safe transfers between bed and wheelchair.
Education
Degrees, certifications, and relevant coursework
Monroe College
Associate of Applied Science, Medical Administration
2017 -
Earned an Associate in Applied Science (A.A.S.) in Medical Administration from Monroe College starting in 2017.
Astor Collegiate Academy
High School Diploma
2011 -
Earned a high school diploma from Astor Collegiate Academy in 2011.
Availability
Location
Authorized to work in
Job categories
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