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Amber Durley

@amberdurley

Walmart Team Lead coordinating daily retail operations, training associates, and resolving escalated customer concerns.

At Walmart, I lead day-to-day operations across assigned business areas, balancing workload priorities, customer needs, staffing, and operational standards. I supervise, coach, and train associates while coordinating daily workflows.

I also resolve escalated customer concerns and support loss-prevention practices and merchandising initiatives. Earlier, as an HMS Verification Specialist, I verified insurance policies and maintained accurate data entry and documentation.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Walmart

Sep 2015 - Present (11 years 1 month)

Lead day-to-day operations in a high-volume retail environment, supervising and training associates, coordinating workflows, resolving escalated customer concerns, and supporting loss prevention and merchandising initiatives.

Customer Service Team Leadership Training Operations Workflow Coordination Loss Prevention Merchandising Problem Solving De escalation

Customer Care/Service Representative

Neiman Marcus

Oct 2011 - Jun 2012 (8 months)

Provided customer and associate support for account inquiries, payments, refunds, and service-related questions. Operated sales-audit and credit systems while reviewing returned merchandise for quality and accuracy.

Customer Service Account Management Sales Audits Credit Systems Quality Assurance Communication Skills

Home Health Aide

Private Home

Oct 2009 - Sep 2011 (1 year 11 months)

Provided personal care and mobility assistance while supporting daily needs in a private-home setting. Managed meal planning, shopping, and clerical responsibilities while maintaining dependable daily routines.

Personal Care Mobility Assistance Meal Planning Shopping Clerical Reliability

Verification Specialist

HMS

Sep 2008 - Jun 2009 (9 months)

Verified approximately 100-500 insurance policies for multiple agencies using online research and outbound calls. Maintained accurate data entry and documentation while meeting demanding project deadlines.

Insurance Verification Data Entry Documentation Online Research Outbound Calls Deadline Management