Open to opportunities

Alysia Brown-Gant

@nightowl

Customer Service Representative with 9+ years’ retail and caregiving experience delivering accurate support and problem-solving.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver high-quality customer support, use Microsoft Office for accurate data entry and record-keeping, and solve problems quickly—while contributing to a supportive team and consistent day-to-day operations.

I’m a dynamic Customer Service professional with over nine years of experience across retail and caregiving roles. I’m known for managing accurate record-keeping and detailed data entry using Microsoft Office, while staying calm and tactful when resolving issues.

In my recent roles, I delivered responsive support by assisting shoppers, maintaining organized shelves, and executing accurate price changes. I also handled cash deposits, supported inventory and vendor accounts, and processed incoming freight to keep operations running smoothly. Earlier, I provided compassionate care—assisting residents with daily living, communicating with families and administrators, and ensuring individualized care plans were reviewed and completed.

Experience

Work history, roles, and key accomplishments

Stocker/Price Changer

Wal-Mart

Oct 2016 - May 2023 (6 years 7 months)

Provided responsive customer service by assisting shoppers and keeping shelves organized. Restocked freight and executed accurate price changes to maintain up-to-date product pricing and availability.

Customer Service Retail Merchandising Inventory Accuracy Record keeping Data Entry Microsoft Office

Cashier/Assistant Store Manager

Dollar Tree

Mar 2013 - Jul 2016 (3 years 4 months)

Delivered customer support by helping shoppers locate products and resolve issues. Managed vendor accounts, processed incoming freight, and supported store operations including cash deposits and frozen inventory ordering.

Customer Service Cash Handling Vendor Account Management Inventory Management Stock Ordering Record keeping Administrative Support Microsoft Office Problem Solving

Care Giver

Ageis Assisted Living

Mar 2006 - Jun 2012 (6 years 3 months)

Provided compassionate care by assisting residents with daily living activities including grooming and mobility. Communicated resident updates to family and administrators and ensured individualized care plans were completed.

Caregiving Resident Support Activities Mobility Personal Care Communication Record Review Problem Solving

Education

Degrees, certifications, and relevant coursework

Bellevue University

Bachelor of Science, Computer Information Systems

2022 - 2026

Grade: 3.34

Activities and societies: Part of Omega Nu Lambda, Xi Chapter

Bachelor of Science program at Bellevue University - Completed as of June 5, 2026

Martinez Adult Education

Certificate Programs, Business Training

Activities and societies: Customer Service Representative; Computer Application Specialist; Administrative Assistant; Accounting Technician; Microsoft Applications.

Certificate programs completed at Martinez Adult Education, Business Training Center, including customer service, computer applications, and administrative/accounting support.