Zelie LeBlond
@zelieleblond
Experienced Business Analyst specializing in systems migration and process improvement.
CanadaWhat I'm looking for
I am a highly experienced Business Analyst with eight years at TELUS specializing in systems migration, change management, and process improvement. I lead multidisciplinary teams in Agile environments, translate complex requirements for development teams, and earned two Chloe Award nominations for innovative solutions.
I have led major projects including the Quebec-to-national billing migration and a three-year Two-Factor Authentication rollout coordinating six internal teams, all Canadian providers and the CRTC. I hold a Lean Six Sigma Yellow Belt and certificates in Business Systems Analysis and Project Management from Université Laval.
Experience
Work history, roles, and key accomplishments
Business Analyst - Project Office
TELUS Communications
Jan 2022 - Jan 2024 (2 years)
Translated business, operational, and functional requirements for development teams and managed the migration of Quebec customer billing to a national system, coordinating over 10 stakeholder teams while identifying risks and evaluating solutions.
Business Analyst - Process Improvement
TELUS Communications
Jan 2019 - Jan 2022 (3 years)
Led process optimization and regulatory engagement, representing TELUS before the CRTC and driving adoption of new processes; led a Two-Factor Authentication project coordinating 6 internal teams, all Canadian providers, and the CRTC over a 3-year timeline.
Business Analyst - Change Management
TELUS Communications
Jan 2016 - Jan 2019 (3 years)
Improved front-line agent autonomy and reduced policy/procedure errors by redesigning guidance and delivering targeted training; served as process expert for projects and proposed mitigation solutions.
Education
Degrees, certifications, and relevant coursework
Université Laval
Certificate, Project Management
2023 - 2026
Certificate in Project Management at Université Laval covering project planning, execution, and governance (2023–2026).
Université Laval
Certificate, Business Systems Analysis
2022 - 2026
Certificate in Business Systems Analysis at Université Laval focused on requirements gathering, process modelling, and systems analysis (2022–2026).
Université du Québec à Montréal
Certificate, Immigration and Interethnic Relations
Completed a Certificate in immigration and interethnic relations at Université du Québec à Montréal in 2010.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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