DZDesire Zabaleta
@desirezabaleta
Senior Business Analyst with expertise in digital transformation and process optimization.
CanadaWhat I'm looking for
I am a Senior Business Analyst with over 10 years of experience specializing in business analysis, process documentation, and translating business needs into technical solutions. My career has been marked by a commitment to digital transformation and a passion for problem-solving, allowing me to thrive in tech-driven, flexible, remote teams. I have developed a strong ability to create Standard Operating Procedures (SOPs) and map business processes, ensuring alignment between business and technology teams.
Throughout my career, I have successfully delivered results across various industries by leveraging Agile methodologies, Software Development Life Cycle (SDLC), and data analysis tools like Excel. My experience includes developing BPMN 2.0 process maps for SAP S/4HANA, leading User Acceptance Testing (UAT) processes, and facilitating cross-functional workshops with stakeholders. I pride myself on being a flexible team player who adapts easily to different work styles and communication methods, whether taking the lead or contributing independently.
Experience
Work history, roles, and key accomplishments
SAP Business Analyst - ATR
Cenovus Energy
Jan 2024 - Mar 2024 (2 months)
Developed BPMN 2.0 process maps for SAP S/4HANA Plant Maintenance, aligning business goals through stakeholder collaboration and documentation of business requirements.
Business Analyst – PMO
SAIT
May 2020 - Jul 2023 (3 years 2 months)
Documented business processes using Microsoft Visio and secured project buy-in through data-driven insights and cross-departmental collaboration.
Business Analyst – Continuous Improvement
WestJet Airlines
May 2019 - Feb 2020 (9 months)
Collaborated in an Agile environment to document business requirements and support Organizational Change Management initiatives.
Business Analyst for IT
Graham Construction
Nov 2017 - Dec 2018 (1 year 1 month)
Led Agile implementation of Skype for Business, developed use cases, and facilitated UAT cycles to ensure system readiness.
Business Analyst for Supply Chain
TC Energy
Sep 2016 - Sep 2017 (1 year)
Developed SOX compliance reports and led process improvement initiatives, achieving significant cost savings for the organization.
Supply Chain Business Analyst
Ensign Energy
Feb 2014 - Feb 2016 (2 years)
Conducted financial analysis and managed the bid process for various projects, resulting in cost savings and enhanced employee benefits.
Application Support Analyst
Ensign Energy
Jan 2010 - Jan 2014 (4 years)
Served as ServiceNow administrator, supporting application implementation and developing process documentation for new systems.
Education
Degrees, certifications, and relevant coursework
HSHarvard Business School
Certificate, Leadership
2019 - 2019
Participated in a leadership development program aimed at enhancing personal leadership skills and strategic thinking.
Universidad Rafael Belloso Chacin
Bachelor of Science, Computer Engineering
1998 - 2002
Completed a Bachelor of Science in Computer Engineering, focusing on the principles of computer systems, software development, and hardware integration.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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