Zeinab Faour

Managed an average of 120 outbound and follow-up calls daily, prioritizing high-intent prospective students. Conducted admissions consultations, guided applicants through end-to-end applications, and maintained accurate, confidential student records.

Conducted outbound sales calls to promote Rogers offers and deliver tailored solutions. Upsold and cross-sold home internet, TV bundles, and related services while maintaining detailed customer interaction records in a fast-paced call center.

Managed high-volume outbound calls using Five9, ensuring professional and courteous communication with clients. Coordinated multiple campaigns with accurate call routing and list management while documenting feedback with 98% data accuracy.

Designed and delivered interactive, curriculum-aligned lessons for 2nd and 4th grade students, contributing to a 15% increase in student performance. Used differentiated teaching strategies to improve engagement and collaborated on initiatives that strengthened student outcomes and classroom community.

Translated educational documents between Arabic and English to support clear communication. Assisted teachers with classroom activities including exam proctoring, material preparation, and grading while promoting an inclusive learning environment.

Produced accurate reports and correspondence to support faculty and administrative operations. Organized filing systems, improving document retrieval efficiency by 20%, and managed calendars and meeting coordination to optimize departmental productivity.

Engaged customers with consultative recommendations based on jewelry preferences and product needs. Demonstrated expertise in gemstones, diamonds, and precious metals, achieved and exceeded sales targets, and maintained inventory and showroom presentation for a premium customer experience.

Earned a bachelor's degree in Elementary Education at the American University of Beirut from August 2015 to June 2018.