Lucy User

Responsible for monitoring applicant files, preparing admissions-related correspondence, and advising on Student Authorization procedures. Ensures compliance with admission requirements and manages offers of admission.

Provided knowledgeable responses to student inquiries regarding admissions and financial aid. Assisted with course selection and built relationships with admissions offices.

Addressed concerns of students and parents, maintained accurate student records, and provided advisement on academic programs and university policies.

Operated flights to over 100 destinations, maintained safety compliance, and provided exceptional service to passengers, ensuring a secure and positive travel experience.

Counseled students on educational paths, managed student records, and assisted with admissions processes while maintaining a positive attitude.

Served as the main liaison between customers and management, handled customer inquiries, and resolved issues while maintaining high hospitality standards.

Provided prompt service in-room dining, ensured accurate order processing, and maintained high service standards in line with Forbes guidelines.

Provided information about hotel services, resolved customer complaints, and coordinated with maintenance and housekeeping to meet guest needs.

Bachelor of Commerce in Hospitality and Tourism Management, focusing on the principles of management, marketing, and operations within the hospitality and tourism sectors.

Completed a certificate in Planning and Control for Food and Beverage Operations, emphasizing effective management and operational strategies in food service.