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Zei-jay Laparan

@zeijaylaparan

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Operations manager with 4+ years in IT support and maintenance.

Philippines

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my technical skills in a supportive environment.

I am a dedicated professional with over four years of experience in operations management and technical maintenance. My journey has equipped me with a strong foundation in troubleshooting hardware, coordinating teams, and ensuring seamless business operations. I have hands-on experience in IT support, having worked in the university's Management Information Systems (MIS), where I honed my skills in hardware repair and network setup.

In my most recent role as General Manager at Triple Z-Jay Copy Center, I successfully managed daily operations, developed procurement plans, and implemented business strategies that significantly improved operational efficiency and service quality. My technical expertise as a Xerox and Printer Technician allowed me to diagnose and resolve hardware issues effectively, ensuring minimal downtime and maintaining high service standards. I am eager to leverage my skills in an IT Helpdesk team, focusing on customer satisfaction and technical excellence.

Experience

Work history, roles, and key accomplishments

General Manager

Triple Z-Jay Copy Center

Nov 2023 - Feb 2025 (1 year 3 months)

Managed daily operations ensuring efficient workflow and timely resolution of operational issues. Coordinated with technicians to approve maintenance and repairs, minimizing downtime.

Operations Management Workflow Optimization Procurement Business Strategy Team Coordination

Xerox and Printer Technician

Triple Z-Jay Copy Center

Oct 2020 - Nov 2023 (3 years 1 month)

Diagnosed and resolved hardware issues to ensure continuous operation of printers and xerox machines. Performed regular preventive maintenance to extend equipment lifespan and prevent failures.

Inventory Management Technical Support Team Collaboration

Team Supervisor – 2020 Census on Population and Housing

Philippine Statistics Authority

Sep 2020 - Sep 2020 (0 months)

Supervised and supported a team of enumerators to ensure accurate data collection and entry. Monitored work progress, identified issues, and provided timely solutions to improve data quality.

Data Collection Quality Assurance Problem Solving

Student Assistant – MIS Department

Catanduanes State University

Jun 2018 - Oct 2018 (4 months)

Provided IT support by repairing hardware and performing preventive maintenance for university systems. Assisted in configuring and troubleshooting campus network devices.

IT Support System Troubleshooting

Product Test Engineer

CloudDesk Pte. Ltd.

Apr 2018 - Jun 2018 (2 months)

Assisted in developing and executing test plans and test cases to ensure product quality and functionality. Performed manual and automated testing on web and mobile applications under the guidance of senior engineers.

Test Planning Manual Testing Automated Testing Continuous Integration

Education

Degrees, certifications, and relevant coursework

Catanduanes State University

Bachelor of Science, Computer Engineering

Activities and societies: Thesis: Soil Tester for Abaca using Arduino Uno; developed a device to test soil moisture, pH, nutrients, temperature, and humidity for abaca plantation suitability.

Completed a Bachelor of Science in Computer Engineering. The thesis involved developing a Soil Tester for Abaca using Arduino Uno, which measures soil moisture, pH, nutrients, temperature, and humidity to assess suitability for abaca cultivation.