Aaron Paul Ortega

I’m an experienced operations professional with a strong background in customer support, technical troubleshooting, and team leadership, backed by over 10 years in the payment processing industry. I began my career in technical support, specializing in POS systems, mobile payments, and networking devices, before progressing into leadership roles handling multiple teams across operations, onboarding, and support.

Throughout my career, I’ve created training materials and instructional videos to support employee development and improve overall team performance. I’ve also been involved in software testing as part of my responsibilities, helping ensure system functionality and a smooth user experience.

As an Operations Manager, I led daily operations, implemented workflows and SOPs, and managed hiring, training, and performance across departments. I’ve also been entrusted to represent my organization internationally, leading multiple projects outside the country—demonstrating my ability to adapt, lead, and deliver results in diverse environments.

I bring a combination of technical expertise, leadership experience, and a results-driven mindset, with a focus on efficiency, quality, and continuous improvement.