Hair health consultant, Customer support representative (Voice and non - voice), Work from anywhere with no geographical restriction
ZK
Looking for a job
Zeeshan Khan
@zeeshankhan4
Customer experience executive specializing in support and hair health coaching.
IndiaWhat I'm looking for
I am a customer experience executive with hands-on expertise in live chat and voice support for e-commerce and health & wellness brands. I combine strong communication, patience, and a customer-first approach to resolve inquiries, returns, and escalations efficiently.
At Tech Mahindra I supported a leading e-commerce process, handling live web chat, assisting with orders, products, returns, and refunds while providing fast, accurate support and coordinating with internal teams.
At Traya Health I worked as a hair health coach and customer experience executive, conducting outbound calls, advising customers on hair and scalp care, recommending suitable products, and resolving queries professionally.
I am seeking roles as a Customer Service Representative, Hair Health Coach, or Trichologist Assistant/Helper; I have a reliable remote work setup and am open to relocation with a proper offer.
Experience
Work history, roles, and key accomplishments
TH
Hair Health Coach (Customer Experience Executive)
Traya Health
Jan 2024 - Dec 2025 (1 year 11 months)
Provided hair and scalp care guidance and product recommendations via outbound calls, handled customer queries professionally, and supported customers on accommodation and lifestyle aspects related to treatment plans.
THHair health coach (Voice consultant)
Traya health
Feb 2024 - Jul 2025 (1 year 5 months)
Was helping customer's basic health related queries taking monthly health updates and sometimes if customer's having out of the box hair fall related queries solving them or if required highlighting to relevant teams.
TL
Customer Experience Executive
Tech Mahindra Ltd
Jan 2021 - Dec 2022 (1 year 11 months)
Handled live web chat customer inquiries for a leading e-commerce process, assisted with orders, returns and refunds, and resolved escalated issues while coordinating with internal teams to improve response quality.
TMWas solving customer's queries over web chat for an e-commerce platform.
Education
Degrees, certifications, and relevant coursework
PC
Priyadarshini Inter College
High School / Intermediate, General Secondary Education
2015 - 2017
Completed intermediate and high school education at Priyadarshini Inter College with focus on general secondary curriculum.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
312k-360k USD
Job categories
Customer Care ExecutiveCustomer Service RepresentativeHair Health CoachTrichologist AssistantTelephone Support SpecialistCustomer Service ExecutiveCustomer Success ExecutiveCustomer Experience AgentCustomer Care ExecutiveCustomer Experience AssociateCustomer Experience RepresentativeCustomer Experience SpecialistVirtual Health Coach
Skills
Customer SupportHair Health And Wellness ConsultingDialer ManagementActive ListeningProduct DemonstrationsGoogle WorkspaceTime ManagementGmailCustomer ServiceCustomer ExperienceCustomer RelationsCommunication SkillsEnglishHindiHair LossHair Loss TreatmentHair CareBasic Computer SkillsLive Chat SupportCRM
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