Zawadi Mwende

I’m a resourceful, detail-oriented Virtual Assistant with a strong background in administrative support and digital operations. I manage comprehensive email and calendar systems, conduct in-depth online research, and prepare reports for business projects.

I provide high-level virtual support to multiple clients, handling daily email correspondence, complex calendar scheduling, and travel arrangements. I also organize digital files, maintain accurate spreadsheets, and update records to ensure data accessibility and integrity.

I coordinate virtual meetings using Zoom/Google Meet, preparing detailed agendas and documenting meeting minutes to keep communication smooth and consistent. I’m comfortable collaborating remotely through tools like Google Workspace, MS Office, Trello, and Slack, while maintaining high client satisfaction and professionalism.

My experience also includes community-facing coordination with Nairobi City County Government as a Community Development Attaché, including needs assessments, official reporting, training facilitation on income‑generating activities, and project monitoring support. Earlier roles—Waitress (VIP Hotel) and Teaching Fellow (Girls Health Ed)—strengthened my customer service, administrative handling (including POS systems, billing, and guest scheduling), and program support through logistics and structured program evaluation.