Zaowad Aziz

Started in Customer Support, handling 25-30 cases daily in a Zendesk queue and closing 15-20 per day. Moved to Denials Operations, supporting 10 healthcare clients on insurance claims in athenahealth, eClinicalWorks, and Practice Fusion, with a 92%+ First Pass Rate. Built workflow rules to cut repeat denials. Worked with engineering via Slack/Jira.

Designed landing pages with user-centered layouts and clearer CTAs, lifting engagement ~25%. Conducted user interviews and client calls that cut design revision cycles by 30%. Incorporated real-time feedback into prototypes, raising client satisfaction above 90% and post-launch usability ratings by 15%.

Reviewed and graded more than 1,200 English exams for Japanese students, maintaining 98% accuracy and a consistent 24-hour turnaround. Provided detailed, constructive feedback that contributed to an average 20% improvement in student performance.

Secured $20K+ in investor funding through data-driven pitches and closed ~70% of outbound deals by tailoring proposals to client objectives. Partnered with 10+ influencers to translate brand identity into campaign briefs, lifting relevance/engagement by 35%. Bridged design and sales teams, cutting delivery delays by 25%.

Delivered on-the-spot technical support to 100+ employees completing digital surveys, resolving access and technology issues in under 15 minutes on average. Increased survey completion and participation by 40% through direct technical assistance, proactive communication, and translation support for non-native speakers.

Grade: 97.55%

Activities and societies: Applied coursework through independent home-lab practice — vulnerability identification and system troubleshooting using Kali Linux, VirtualBox, and Metasploitable2.

Issued Sep 2026.
Courses completed:
Foundations of Cybersecurity;
Play It Safe: Manage Security Risks;
Connect and Protect: Networks and Network Security;
Tools of the Trade: Linux and SQL;
Assets, Threats, and Vulnerabilities;
Sound the Alarm: Detection and Response;
Automate Cybersecurity Tasks with Python;
Put It to Work: Prepare for Cybersecurity Jobs.

Grade: 75%

Activities and societies: NSU Shangskritik Shangathan (NSUSS): Sub-Executive, Marketing, Media & Digital Design; Young Economists' Forum (NSU YEF) — Sub-Executive; AIESEC in Bangladesh — Team Member, Global Volunteer Programs

Currently pursuing a BBA in Marketing, maintaining a 75% academic average. Complementing coursework with hands-on technical training through Google's IT Support and Cybersecurity Professional Certificates and independent home-lab work, applying analytical and data-driven marketing skills to a security-focused career transition.

Issued Jul 2026 · Expires Jul 2029

Grade: 89.20%

Activities and societies: Applied coursework through freelance UX design work — user interviews, wireframing, and prototyping in Figma for real client projects.

Issued Feb 2024.
Courses completed:
Foundations of UX Design;
Start the UX Design Process;
Build Wireframes and Low-Fidelity Prototypes;
Conduct UX Research and Test Early Concepts;
Create High-Fidelity Designs and Prototypes in Figma;
Build Dynamic User Interfaces for Websites;
Design a User Experience for Social Good.

Issued Feb 2024

Issued Jul 2023

Issued Apr 2021

Grade: 4.75

Activities and societies: President - ICT Club General Secretary - Math Club Treasurer - Science Club Vice President - Cultural Club General Member - Debate Club and Photography Club Goalkeeper - College Football Team. Moderated the ICT quiz division of an inter-school national fest - curated questions and finalized results.

Dhaka Board HSC, Science group. Subjects: Bangla, English, Higher Mathematics, Physics, Chemistry, and ICT, with Biology as the optional subject.

Grade: 4.86

Activities and societies: Actively participated in debates, quiz competitions and language competitions.

Dhaka Board SSC, Science group. Subjects: Bangla, English, General Mathematics, Higher Mathematics, Bangladesh and Global Studies, Religion and Moral Education, and ICT, with Biology as the optional subject.