Zana Sokolaj-Heinrichs
@zanasokolajheinrichs
Engaged professional with a Master's in Business Management.
GermanyWhat I'm looking for
My name is Zana Sokolaj-Heinrichs, and I hold a Master of Science in Business Management from the University of Haxhi Zeka in Peja, Kosovo. With a strong academic background complemented by practical experience, I am passionate about contributing to administrative and customer-oriented roles. I thrive in team environments and am eager to learn and grow within the German job market.
Throughout my career, I have gained valuable experience as a Project Assistant and Office Employee, where I coordinated administrative tasks and supported project implementations. My role involved effective communication with clients and partners, ensuring smooth operations and successful outcomes. Additionally, I have worked in various customer service positions, enhancing my interpersonal skills and understanding of client needs.
Experience
Work history, roles, and key accomplishments
Verkaufshilfe im Juweliergeschäft
Juweliergeschäft
Jan 2020 - Present (5 years 4 months)
Provided sales assistance in a jewelry store. Helped customers select products and processed transactions.
Verkaufshilfe im Juweliergeschäft
Juweliergeschäft
Jan 2020 - Present (5 years 4 months)
Provided sales assistance in a jewelry store. Assisted with product display and customer engagement.
Call Center Agent English
ETC
Jan 2019 - Present (6 years 4 months)
Managed customer inquiries and provided support in English. Handled a high volume of calls while maintaining customer satisfaction.
Call Center Agent English
ETC
Jan 2019 - Present (6 years 4 months)
Managed customer inquiries and provided support in English. Handled a high volume of calls while maintaining customer satisfaction.
Mitarbeiterin im Verkauf
Einkaufsladen
Jan 2018 - Present (7 years 4 months)
Assisted customers with purchases and managed inventory. Maintained a clean and organized sales floor.
Mitarbeiterin im Verkauf
Einkaufsladen
Jan 2018 - Present (7 years 4 months)
Assisted customers with purchases and managed inventory. Contributed to a positive shopping experience for clients.
Kassiererin
Elkos Group
Jan 2017 - Present (8 years 4 months)
Managed cash transactions and provided customer service. Ensured accuracy in all financial dealings.
Kassiererin
A&M Clothes
Jan 2016 - Present (9 years 4 months)
Operated cash register and processed transactions accurately. Provided customer service and maintained store cleanliness.
Kassiererin
Elkos Group
Jan 2016 - Present (9 years 4 months)
Managed cash transactions and assisted customers with their shopping needs. Ensured efficient checkout processes.
Kassiererin
A&M Clothes
Jan 2016 - Present (9 years 4 months)
Operated cash register and handled customer payments. Maintained a clean and organized checkout area.
Education
Degrees, certifications, and relevant coursework
Universität Haxhi Zeka
Master of Science, Business Management
Pursued advanced studies in Business Management, focusing on strategic business operations and leadership principles. Developed expertise in various aspects of modern business administration.
Universität Haxhi Zeka
Bachelor, Tourism, Hotel and Environmental Management
Completed a Bachelor's degree in Tourism, Hotel, and Environmental Management. Gained comprehensive knowledge in hospitality operations, tourism development, and sustainable environmental practices.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Interested in hiring Zana?
You can contact Zana and 50k+ other talented remote workers on Himalayas.
Message ZanaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
