Natalie Zenao
@nataliezenao
Experienced sales manager with a passion for customer service.
What I'm looking for
I am a dedicated professional with over 10 years of experience in providing exceptional customer service across various roles. My journey has equipped me with strong leadership skills, allowing me to effectively manage teams and enhance customer satisfaction. I thrive in dynamic environments and approach challenges with a positive attitude, ensuring that I deliver results consistently.
Throughout my career, I have honed my problem-solving abilities and conflict resolution skills, which have been crucial in maintaining positive relationships with customers. My proficiency in tools like Microsoft, AutoCAD, and Google Analytics, combined with my strong organizational skills, enables me to multitask effectively and manage high-pressure situations with ease. I am passionate about fostering teamwork and collaboration, and I take pride in my ability to communicate clearly and effectively.
Experience
Work history, roles, and key accomplishments
Delivery Driver
SMUNCH
Nov 2023 - Present (1 year 7 months)
In this customer-facing role, I efficiently delivered hot and cold food while collaborating with managers and customers to enhance satisfaction. I also led a team of 10 in preparing nearly 200 salads daily.
Barista & Market Customer Service
LE BROT
Feb 2023 - Nov 2023 (9 months)
Worked in a cafe serving customers and making coffee while also managing market stalls, including setup and delivery of pastries and bread to various clients. Successfully multitasked across three roles.
Customer Service Representative
WILLIS TOWERS WATSON
Sep 2013 - Nov 2013 (2 months)
Handled customer inquiries through digital channels, assisted with account setups, and provided pension information while maintaining positive customer relationships.
Education
Degrees, certifications, and relevant coursework
Oxford Brookes University
Bachelor of Arts
2010 - 2013
Grade: 2:1
Completed a BA Hons Degree with a 2:1 classification, focusing on various aspects of the chosen field of study.
Coloma Convent Girls School
A Levels, General Studies
2008 - 2010
Achieved A Levels in English, History, and Performing Arts, demonstrating strong academic performance and a commitment to the arts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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