NZ
Open to opportunities

Natalie Zenao

@nataliezenao

Experienced sales manager with a passion for customer service.

Germany

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with over 10 years of experience in providing exceptional customer service across various roles. My journey has equipped me with strong leadership skills, allowing me to effectively manage teams and enhance customer satisfaction. I thrive in dynamic environments and approach challenges with a positive attitude, ensuring that I deliver results consistently.

Throughout my career, I have honed my problem-solving abilities and conflict resolution skills, which have been crucial in maintaining positive relationships with customers. My proficiency in tools like Microsoft, AutoCAD, and Google Analytics, combined with my strong organizational skills, enables me to multitask effectively and manage high-pressure situations with ease. I am passionate about fostering teamwork and collaboration, and I take pride in my ability to communicate clearly and effectively.

Experience

Work history, roles, and key accomplishments

SM
Current

Delivery Driver

SMUNCH

Nov 2023 - Present (1 year 7 months)

In this customer-facing role, I efficiently delivered hot and cold food while collaborating with managers and customers to enhance satisfaction. I also led a team of 10 in preparing nearly 200 salads daily.

LB

Barista & Market Customer Service

LE BROT

Feb 2023 - Nov 2023 (9 months)

Worked in a cafe serving customers and making coffee while also managing market stalls, including setup and delivery of pastries and bread to various clients. Successfully multitasked across three roles.

Education

Degrees, certifications, and relevant coursework

Oxford Brookes University logoOU

Oxford Brookes University

Bachelor of Arts

2010 - 2013

Grade: 2:1

Completed a BA Hons Degree with a 2:1 classification, focusing on various aspects of the chosen field of study.

CS

Coloma Convent Girls School

A Levels, General Studies

2008 - 2010

Achieved A Levels in English, History, and Performing Arts, demonstrating strong academic performance and a commitment to the arts.

Tech stack

Software and tools used professionally

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Natalie Zenao - Delivery Driver - SMUNCH | Himalayas