Zamokuhle Mchunu
@zamokuhlemchunu
I deliver digital healthcare journeys, translating business needs into Agile, customer-centric solutions.
South AfricaWhat I'm looking for
At Discovery Health, I've delivered and supported 40+ digital transformation projects across its digital ecosystem, including the Discovery Health App serving 3+ million members. I've helped deliver digital journeys for claims, online payments, income verification, and Growing Healthy Families.
I bridge business and technology by eliciting requirements, facilitating stakeholder workshops, modelling processes, and translating needs into user stories, acceptance criteria, and JIRA backlogs. I also coordinate functional, integration, API, backend, and user acceptance testing while supporting adoption and continuous improvement.
Earlier, I improved operations at Trudon through workflow, invoice tracking, Freshdesk, and customer self-service improvements, and strengthened Agile delivery as a Junior Strategist and Scrum Master at Umuzi Creates.
Experience
Work history, roles, and key accomplishments
Associate Specialist (Business Analyst)
Discovery Health
Nov 2019 - Present (6 years 9 months)
Delivered and supported 40+ digital transformation projects across Discovery Health's digital ecosystem, including the Discovery Health App serving 3+ million members. Led requirements elicitation, process modelling, and Agile delivery for member self-service platforms.
Education
Degrees, certifications, and relevant coursework
Umuzi Academy
National Certificate, Business Analysis
2019 - 2019
Completed a National Certificate in Business Analysis Support Practice at NQF Level 5.
Institution of Logistics & Supply Chain Management
Bachelor of Business Administration, Logistics and Supply Chain Management
Earned a Bachelor of Business Administration in Logistics and Supply Chain Management.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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