Open to opportunities

Zak Dickey

@zakdickey

Technical Project Coordinator coordinating IT modernization and autonomous systems delivery through documentation and data-driven improvements.

United States

Message

What I'm looking for

I’m looking to lead complex technical projects in engineering-driven environments, coordinating cross-functional teams, managing scope/schedule/budget, and improving delivery through rigorous documentation, risk management, and data-driven workflow optimization.

I’m a Technical Project Coordinator and project-focused professional who supports IT modernization, autonomous systems operations, and engineering-driven delivery environments. I coordinate cross-functional teams, manage technical documentation, and drive process improvement to keep initiatives on scope, schedule, and budget.

At SAIC, I supported IT modernization by coordinating teams, timelines, and technical documentation across multiple projects. I partnered with SMEs to develop Technical Direction Plans (TDPs), improved documentation workflows and approvals to reduce turnaround time, and maintained centralized documentation systems for consistency and accessibility.

In operations roles at Aurora Innovations and Uber Advanced Technologies Group, I coordinated issue resolution across mapping and autonomy engineering teams and escalated technical issues impacting system performance. I executed real-world and closed-course autonomous systems testing, logged operational issues, and communicated detailed system performance insights to support reliability, safety, and faster resolution.

Now as a Project Manager at Terracon, I manage multiple engineering and materials testing projects end-to-end while acting as the primary client contact and preparing proposals, technical reports, and change orders. Earlier in my career, I delivered Tier 1 & Tier 2 IT helpdesk support across Windows and macOS environments, strengthening my foundation in troubleshooting, documentation, and user-focused service.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Terracon

Sep 2025 - Present (7 months)

Manage multiple engineering and materials testing projects from initiation through delivery, ensuring alignment to scope, schedule, and budget. Coordinate cross-functional teams, manage risks, and serve as primary client contact for status, meetings, and deliverables.

Project Management Cross functional Leadership Technical Reporting Risk Management Proposal Writing

Solution Engineer / Doc

SAIC

Jul 2023 - Apr 2025 (1 year 9 months)

Supported IT modernization initiatives by coordinating timelines and technical documentation across multiple projects for government engineering programs. Partnered with SMEs to develop Technical Direction Plans and improve documentation workflows to reduce turnaround time.

Technical Documentation Solution Engineering Cost Estimation Technical Direction Stakeholder Management Process Improvement SharePoint

Map Operations Specialist

Aurora Innovations

Jan 2021 - Jul 2023 (2 years 6 months)

Coordinated issue resolution between mapping and autonomy engineering teams to support performance and reliability of autonomous vehicle systems. Managed operational workflows across software platforms and escalated technical issues to enable faster resolution and reduced downtime.

Operations Analysis Workflow Optimization System Reliability Process Improvement

Mission Specialist I-II

Uber Advanced Technologies Group

Jul 2017 - Jan 2021 (3 years 6 months)

Executed real-world and closed-course autonomous systems testing, providing detailed performance feedback to engineering teams. Logged and escalated operational issues, supported blocker resolution during testing, and communicated technical insights to support system development.

Systems Performance Operational Support Cross Functional Collaboration Test Operations

IT Helpdesk Support

Pomeroy IT Solutions

Oct 2016 - Jul 2017 (9 months)

Provided Tier 1 and Tier 2 support for Windows and macOS, troubleshooting hardware, software, and network issues for 100+ end users. Installed and imaged workstations, managed user accounts and permissions in Active Directory and Microsoft 365, and supported security and patching compliance.

Active Directory Microsoft 365 Network Troubleshooting

Education

Degrees, certifications, and relevant coursework

Washington & Jefferson College

Bachelor of Arts, Computing & Information Studies

Activities and societies: Relevant coursework included Database Management, Project Management, Information Security, Systems Analysis, Human-Computer Interaction, Public Speaking, Creative Writing, and Digital Marketing.

Earned a Bachelor of Arts in Computing & Information Studies from Washington & Jefferson College, completing coursework in database management, project management, information security, and systems analysis.