Zakaria Elmaleky

Diagnosed and resolved hardware, software, network and application issues for VodafoneZiggo/ERIKS, handling 2000+ cases and ensuring seamless project transition through knowledge transfer. Acted as escalation liaison across L1-L3, used remote support tools and maintained client communication via Teams and email with Dutch-native clients.

Maintained friendly, service-oriented bar operations, prepared cocktails, teas and beverages rapidly, and independently handled setup and prep to ensure customer satisfaction. Participated in meetings and contributed to daily operational readiness.

Welcomed guests and provided safety briefings and coaching for groups of 2–30, led warm-up sessions and hosted games while ensuring adherence to safety protocols. Contributed to guest experience and event delivery.

Deployed to diverse event locations to set up and operate bars, pour and serve beverages, and adapt to supervisor preferences while maintaining cleanliness and service standards. Supported festivals, restaurants and private parties.

Processed customer orders accurately, prepared food to quality standards, maintained cleanliness and collaborated with colleagues to meet daily operational objectives. Delivered efficient front- and back-of-house support.

Prepared a wide range of cocktails, beers and wines, provided prompt table service and addressed customer requests to maintain a positive dining experience. Collaborated with staff to ensure efficient operations.