Zainab User
@zainabuser12
Customer Support Specialist for remote wellness and membership services, resolving booking, payment, account, and membership questions across chat, WhatsApp, and email.
NigeriaWhat I'm looking for
In my remote Customer Support Specialist role with a wellness and fitness membership platform, I respond to member questions about bookings, memberships, payments, account access, cancellations, and refunds through chat, WhatsApp, and email. I resolve routine issues independently and escalate urgent or sensitive cases when needed.
Previously, as a Customer Experience Associate at a lifestyle and membership services company, I supported customers from their first enquiries through ongoing account support. I aim to make written conversations clear, warm, and helpful, while finding practical solutions within company guidelines.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Wellness & Fitness Membership Platform
Jan 2024 - Jul 2025 (1 year 6 months)
Provided personalized support to members via chat, WhatsApp, and email, handling bookings, payments, and account issues. Maintained a customer-first approach while resolving routine matters independently.
Customer Experience Associate
Lifestyle & Membership Services Company
Jan 2023 - Nov 2023 (10 months)
Supported customers throughout their membership journey via email, live chat, and messaging platforms. Resolved routine issues independently and escalated complex cases with clear summaries.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor's Degree, English Language
2021 - 2025
Pursued a Bachelor's degree in English Language, completing studies in 2025.
Coursera
Customer Experience Management, Customer Experience Management
Completed a certification in Customer Experience Management.
Alison
Customer Service Skills, Customer Service
Completed a certification in Customer Service Skills.
Alison
Customer Relationship Management (CRM) Fundamentals, Customer Relationship Management
Completed a certification in Customer Relationship Management (CRM) Fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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