Open to opportunities

Abraham Iganga

@abrahamiganga

Message

I resolve customer inquiries with empathetic phone support, accurate follow-up, and trusted client relationships.

Nigeria

Message

What I'm looking for

I'm looking for full-time remote support work where I can provide compassionate phone-based assistance, wellness check-ins, and dependable follow-up for clients, including elderly or vulnerable members.

At Paypoints Investing Limited, I responded to customer enquiries by phone, resolved issues with empathy, and built trusted relationships through reliable follow-up.

I increased sales by 30% by improving customer satisfaction through attentive, caring service. I also maintained detailed interaction records, identified and escalated issues accurately, and trained new team members on communication standards and support processes.

I'm comfortable supporting clients through phone, email, and chat, with active listening, clear spoken English, and a calm approach to sensitive or recurring concerns.

I'm remote-ready with a quiet dedicated workspace, stable high-speed internet and backup connection, reliable power backup, and availability for full-time contract work including weekends.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Paypoints Investing Limited

Jan 2023 - Dec 2025 (2 years 11 months)

Responded to customer enquiries by phone, resolving issues with empathy and professionalism. Maintained detailed records, trained new team members, and increased sales by 30% through attentive service.

Customer Support Active Listening Empathy Record keeping Training Sales Follow up