Zainab Ama Hammanyero
@zainabamahammanyero
I improve customer experiences, client relationships, sales outcomes, and remote administrative operations.
GhanaWhat I'm looking for
I've improved customer service ratings by 20% at Mobraz Farms and Livestock Company, increased profitability by 40% through a standardised client-management process, and grew the customer base from 52 to 84 through a referral-reward system.
Across OmniBSIC Bank, Naya Naturals, WesternEdge Safety Consulting, Activly Company Limited, and Unateus Ghana Limited, I’ve supported client relationships, sales, call-centre campaigns, recruitment, operations, and executive administration. I bring 8+ years of experience using clear communication, CRM processes, cross-selling, reporting, and disciplined follow-through to improve service and commercial outcomes.
Experience
Work history, roles, and key accomplishments
Independent Call Centre Services Contractor
Unateus Ghana Limited
Jun 2026 - Present (5 months)
Delivered inbound and outbound call services, including cold and warm calls, to promote, sell, and upsell products. Used CRM tools and approved scripts to record interactions, manage follow-ups, and maintain service quality.
Education
Degrees, certifications, and relevant coursework
Radford University College
Bachelor of Science, Human Resource Management
Pursued a Bachelor of Science in Human Resource Management.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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