At IQI, I provide first-line customer support by phone, email, and digital channels. I guide customers through registration, onboarding, account management, and documentation, and help resolve account-related issues.
I review forms and supporting documents for completeness and accuracy, then explain what needs correction when information is missing or inconsistent. I also process requests and maintain customer records.
At CERID, I supported customer, vendor, and supplier registration, responded to process enquiries, and maintained application records and tracking spreadsheets. I prepared reports on application status and worked with internal teams to resolve registration issues.
At Hazemell, I handled high-volume customer enquiries and complaints, recorded interactions in the CRM system, and followed up on unresolved cases. Across my roles, I processed 200+ registrations and helped reduce unresolved registration cases by 43% through follow-up and customer guidance.
