Zaida Hanslo

Responsible for roll-out of B2C integrated marketing campaigns to acquire and retain customers, managing implementation, tracking and KPI reporting to optimise campaign performance.

Supervised sales consultants to achieve performance metrics through coaching, motivation and accountability, monitoring attendance and implementing action plans to improve weekly KPIs.

Led inbound service teams to deliver consistent customer experiences and meet SLAs, managing end-to-end people processes, planning and operational activities to maximise output.

Drove sales through retention, expansion and acquisition of profitable clients while delivering high-touch service and leveraging regulatory requirements for competitive advantage.

Managed client financial needs including transactional accounts, credit cards, vehicle finance and home loans while recruiting, training and supervising branch staff.

Completed Nedbank Middle Management Programme aimed at translating learning into behavioural change to improve sales performance.

Completed FAIS RE1 Regulatory Key Individual examination to qualify for Key Individual responsibilities.

Completed Foundation Phase Personal Banker programme focusing on sales, client engagement and compliance.

Completed Certificate in Banking covering retail banking products, client servicing and risk compliance.

Completed FAIS RE5 - Representation training focused on needs-based sales, compliance and client engagement.