Zaib User

Coordinated business development activity, maintained CRM records and sales pipelines in Zoho, and provided Xero-based accounting support. Organized executive travel and logistics for company events, and assisted with tender preparation.

Administered and maintained Jira across the business, managing projects, workflows, and JQL-based filters and dashboards for cross-functional teams. Provided administrative and scheduling support to operations and BD functions.

Coordinated the company's internship programme end-to-end, from onboarding through to day-to-day support of interns. Liaised between interns and department leads to ensure a smooth programme experience.

Supported the sales process and acted as first point of contact for clients, managing bookings and enquiries. Built and maintained strong client relationships to support repeat business and referrals.

Managed switchboard and front-of-house duties in a fast-paced financial services environment. Handled visitor and client management with professionalism and discretion.

Assisted in coaching and supervising children's sport sessions, supporting a safe and engaging environment.

Gained early exposure to conservation and environmental management operations.

Pursuing a Higher Certificate in Life and Environmental Sciences, currently in progress.

Completed the Xero Online Accounting: Learn Xero in a Day course.

Completed the Zoho CRM User Training, Beginner to Expert course.

Completed Health & Safety Representative and Level 1 First Aid training.

Completed The Project Management Course: Beginner to Project Manager.

Completed Business Management N4–N6.

Completed National Senior Certificate (Matric).