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JayJ Designs

@jayjdesigns

Program Administrator Support Specialist at Alliance Abroad Group, supporting international programs and maintaining accurate SEVIS records.

South Africa

Message

At Alliance Abroad Group, I supported international programs by managing a portfolio of program accounts, training clients and partners, and coordinating with stakeholders across regions.

I audited participant applications against U.S. Department of State regulations and maintained accurate information in the SEVIS tracking system. I also supported overseas recruitment fairs and international partnerships.

At Data Discovery / GetLoaded, I led a remote sales team, managed CRM systems and sales pipelines, and provided virtual coaching. Earlier, I supported property sales administration at Miranda Real Estate and handled customer service, records, and office administration in other roles.

Experience

Work history, roles, and key accomplishments

Program Administrator Support Specialist

Alliance Abroad Group

Jan 2025 - Jan 2026 (1 year)

Managed a diverse portfolio of 30+ international program accounts and supported the development of key international partnerships. Audited participant applications and maintained the SEVIS tracking system database to ensure compliance with U.S. Department of State regulations.

CRM Management Data Management Compliance SEVIS International Partnerships Training Administrative Support Communication Skills Remote Team Collaboration

Virtual Sales Agent Team Leader

Data Discovery / GetLoaded

Jan 2022 - Jan 2025 (3 years)

Led and supervised a fully remote sales team while monitoring performance, activity, and KPI results. Managed CRM systems and sales pipelines, and delivered virtual coaching and training on sales techniques and objection handling.

Team Leadership CRM Management Sales Pipeline Management KPI Tracking Coaching Training Lead Generation Cold Calling POPIA Compliance Remote Team Collaboration

Sales Specialist / Administrator

Miranda Real Estate

Jan 2019 - Jan 2022 (3 years)

Supported property sales operations through client communication, lead management, and day-to-day administration. Managed client records, property information, and documentation with strong attention to detail.

Client Communication Lead Management CRM Documentation Administrative Support Sales Support Appointment Coordination

Administration Clerk

Autumn B&B

Jan 2017 - Jan 2019 (2 years)

Managed company records, databases, inventory documentation, and general administrative processes. Organized and maintained internal documents for accurate filing, retrieval, and distribution.

Data Management Document Management Administrative Support Record keeping Inventory Management

Call Centre Agent

The Foschini Group

Jan 2014 - Jan 2017 (3 years)

Delivered customer service by resolving enquiries, complaints, and account-related queries across communication channels. Captured and updated customer information and processed orders using CRM systems with a strong focus on accuracy.

Customer Service Complaint Resolution CRM Data Entry Order Processing Communication Skills POPIA Compliance

Receptionist (Contract)

Mattfin Money Matters

Jan 2013 - Jan 2014 (1 year)

Managed front-desk operations, telephone calls, correspondence, and appointment scheduling. Assisted with administrative tasks, document handling, and coordination across departments.

Front Desk Operations Call Handling Appointment Scheduling Administrative Support Document Management

Retail Assistant

Identity (TFG Group)

Jan 2012 - Jan 2013 (1 year)

Provided customer-focused service and assisted customers with product enquiries and purchases. Supported daily store administration and maintained an organized customer-facing environment.

Customer Service Retail Sales Stores Administration Communication Skills