Open to opportunities

Zahid wani

@zahidwani

Message

Detail-oriented BCA graduate with software development and IT support experience.

United Arab Emirates

Message

What I'm looking for

I am looking for a dynamic role that fosters growth, collaboration, and innovation.

I am a detail-oriented BCA graduate with two years of experience in software development and IT support. My journey has equipped me with the skills to leverage programming and technical knowledge to develop innovative solutions and improve system efficiencies. I thrive in fast-paced environments and have a proven ability to collaborate effectively with cross-functional teams, delivering high-quality results.

Currently, I am working as a Portfolio Manager at Footprint Real Estate in Dubai, where I assist with market research and support marketing efforts for various off-plan projects. My previous roles have included working as a Sales Executive and a Support Ambassador, where I honed my customer service and problem-solving skills. I am passionate about using my expertise to contribute to team success and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Portfolio Manager

Current

Footprint Real Estate

Sep 2024 - Present (8 months)

Assisted with market research, analyzing trends and upcoming developments in Dubai's off-plan property market. Supported marketing efforts, engaged with clients, and coordinated with developers to understand project unique selling points.

Market Research Client Engagement Negotiation Marketing Support

Current

Sales Executive

Current

Fintrek Marketing (Emirates NBD DSA)

May 2024 - Present (1 year)

Conducted market research and competitor analysis to identify new opportunities and adjust sales strategies. Established and maintained relationships with new and existing customers, delivering presentations and negotiating deals.

Market Research Sales Strategy Customer Relationship Management Presentation Skills Negotiation Sales Operations Team Collaboration

Support Ambassador

Teleperformance

Sep 2023 - Present (1 year 8 months)

Provided first-line support for Airbnb users, addressing and resolving issues related to bookings, account management, and payments. Managed and resolved complex customer issues, maintaining clear communication and documenting interactions.

Customer Support Communication Problem Solving Customer Service Technical Support

Tech Support

DXC Technology

Jun 2022 - Present (2 years 11 months)

Delivered comprehensive support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint, addressing user issues and troubleshooting technical problems. Diagnosed and resolved complex technical issues, managed deployment and configuration, and conducted routine maintenance.

Troubleshooting Technical Support System Configuration User Training IT Support Help Desk

Education

Degrees, certifications, and relevant coursework

Lovely Professional University

Bachelor of Computer Applications, Computer Applications

Graduated with a Bachelor of Computer Applications from Lovely Professional University. The program focused on fundamental computer applications and software development.