zahid sayed

Spearheaded end-to-end IT program lifecycle administration across the portfolio in compliance with global Change Governance Frameworks (CGF). Managed Project Charters, RACI matrices, Steering Committee executive presentations, and active RAID logs to proactively mitigate project delays.

Managed end-to-end Australian insurance claims processing, reviewing claim details, policy coverage, and supporting documentation to ensure accurate and timely claim resolution. Coordinated with customers, insurers, assessors, and internal stakeholders to validate claim information and resolve discrepancies.

Identified discrepancies in financial data and recommended corrective actions to resolve them. Reviewed daily bank transactions and reconciled to general ledger accounts, preparing monthly reconciliations for all bank accounts including foreign currency accounts.

Experienced customer support professional with expertise in handling a wide range of customer queries through chat support. Skilled in resolving billing and technical issues while ensuring timely and accurate solutions.

Managed end-to-end insurance operations, ensuring accurate and timely processing while maintaining adherence to client requirements, quality standards, and regulatory guidelines. Monitored SLA, KPI, productivity, and quality metrics, and implemented corrective actions to improve operational efficiency.

Bachelor of Commerce (B.Com) degree from Savitribai Phule Pune University.