At Allianz, I manage policy administration and documentation for AUS auto and home insurance, applying policy guidelines to reserves, payments, and case handling. I coordinate with insurers, agents, and internal teams to resolve process queries and support documentation updates.
Previously, at Allstate, I managed subrogation claims for US auto insurance, prepared demand communications, and researched carrier and policy records. At WNS Global Services, I audited claims and customer interactions and supported process alignment through calibration sessions.
