Zahid Islam
@zahidislam
Customer service and administrative professional at Kukd Ltd, who exceeded call targets by 20%.
United KingdomWhat I'm looking for
At Kukd Ltd (Call Centre), I handled emails and promotions as a Customer Service Advisor/Administrative. I exceeded call target volume by 20% and helped the team work toward agreed targets.
At Knight of Bengal, I delivered customer service in a fast-paced environment and handled cash. I also maintained customer information databases to support personalised service.
At Rumney Care, I supported people with complex health and communication needs. I managed and administered medications and supplements, while treating patients with dignity and patience.
I studied Applied Cyber Security at the University of South Wales and completed a Level 3 Extended Diploma in ICT at Coleg Gwent. I'm keen to pursue a professional career in the data technology industry, while remaining open to other roles.
Experience
Work history, roles, and key accomplishments
Carer Assistant
Rumney Care
Jun 2021 - Dec 2022 (1 year 6 months)
Treated patients with dignity and patience, managed and administered medications and supplements, and supported people with complex health and communication needs.
Customer Service Advisor/Administrative
Kukd Ltd
Dec 2017 - Mar 2018 (3 months)
Handled emails and promotions, exceeded call target volume by 20%, and achieved customer satisfaction through excellent service. Worked to ensure the team met agreed targets.
Customer Service
Knight of Bengal
Jun 2015 - Dec 2017 (2 years 6 months)
Delivered excellent customer service in a fast-paced environment, with effective cash handling and communication skills. Maintained and organised databases of customer information to ensure personalised service.
Education
Degrees, certifications, and relevant coursework
University of South Wales
Level 4 in Applied Cyber Security, Cyber Security
2018 - 2019
Achieved Level 4 in Applied Cyber Security.
Coleg Gwent
Level 3 Extended Diploma in ICT, ICT
2016 - 2018
Achieved Level 3 Extended Diploma in ICT.
Lliswerry High School
GCSEs and A-Levels, General Studies
2010 - 2016
Achieved 8 GCSEs and 2 A-Levels.
Availability
Location
United KingdomAuthorized to work in
Salary expectations
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