Sam Dearing

Delivered high-quality customer service in a fast-paced environment, built rapport with customers, and resolved concerns professionally. Handled cash and card transactions and collaborated with colleagues to ensure efficient service.

Assessed complex asylum cases, gathering and evaluating evidence in line with policy and legal frameworks. Produced structured decision letters, conducted video interviews with vulnerable individuals, and managed high caseloads efficiently.

Independently prepared, loaded, and delivered packages and letters, maintaining accuracy and efficiency in route planning and delivery completion.

Managed guest check-ins, reservations, and payments, ensuring excellent service standards. Resolved guest concerns promptly and operated a 24-hour bar service.

Ensured product quality through testing and validation processes in a software development environment.

Performed delivery and shop assistant duties, ensuring timely and accurate order fulfillment and customer satisfaction.

Provided customer service and supported store operations in a retail environment.

Activities and societies: Investigated phishing, malware and network incidents using SIEMs like Splunk, log analysis, and digital forensics. Strengthened ability to support cloud security monitoring, risk management, and compliance initiatives by producing structured incident reports and remediation recommendations.

Completed the Blue Team Level 1 (BTL1) certification, a hands-on defensive security program focused on incident response, threat detection, and security operations.

Grade: 2:2

Activities and societies: Gained proficiency in SPSS, Excel, and data visualisation techniques. Developed experience in quantitative and qualitative research methods, including survey design, data collection, and statistical modelling. Collaborated in group research projects, managing timelines, allocating responsibilities, and synthesising results into cohesive reports. Applied ethical considerations in line with the British Psychological Society (BPS) Code of Ethics.

BSc Psychology (Hons) with a 2:2 grade. Completed an independent dissertation on video game addiction and anxiety, integrating quantitative statistical methods and psychological theory.

HND in Software Development from West Herts College from 2017 to 2019.

A-Levels in Computer Science and Psychology from Bishop Ramsey CofE School from 2015 to 2017.

GCSEs including Mathematics and English from Bishop Ramsey CofE School from 2010 to 2015.