At Infosys BPM Limited, I reviewed fraud cases across ATO, P2P, ACH, and Reg E typologies, managing cases from generation through closure within regulatory timelines.
I assessed transaction histories, behavioral patterns, and supporting evidence to distinguish fraud from non-fraud. I also reviewed disputed transactions against Merchant Category Codes and used SQL to verify chargeback eligibility and case data.
I classified transactions using Microsoft Access and researched information from internal and external sources, documenting findings for audit and regulatory review. When cases were complex or high-risk, I escalated them to Team Leads and client-facing stakeholders.
I built and maintained weekly Excel and Power BI dashboards tracking case volumes, aging, and outcomes. I also performed SOP-based quality checks and supported accurate, compliant case operations.
