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@zafeeriqbal
Experienced computer technician with over 10 years in IT support.
I am a dedicated computer technician with over 10 years of experience in diagnosing and resolving hardware and software issues. My journey in the IT field has equipped me with a diverse skill set, including desktop and laptop repairs, network support, and system installations. I have a proven track record of maximizing productivity through effective troubleshooting and application upgrades.
Throughout my career, I have worked with leading companies such as Trumax Group and G4S Secure Solutions LLC, where I provided first and second-level technical support. My expertise extends to Windows installation, network configuration, and telecom support, ensuring seamless operations for my clients. I am passionate about leveraging technology to improve efficiency and am always eager to learn and adapt to new challenges.
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Work history, roles, and key accomplishments
Trumax Group
Sep 2018 - Aug 2019 (11 months)
Operated the dashboard system at CAFU, managing on-demand fuel supply operations. Ensured efficient and timely service delivery through system monitoring and coordination.
G4S Secure Solutions LLC.
Jun 2015 - Mar 2018 (2 years 9 months)
Provided first and second-level technical support for desktops and laptops, including Windows installation and troubleshooting. Managed network, Wi-Fi, printer, copier, fax, and mobile device support.
Data Direct Group
Jun 2007 - Feb 2015 (7 years 8 months)
Delivered first and second-level technical support for desktops and laptops, including Windows installation and network troubleshooting. Handled office administration tasks such as call reception, stationary maintenance, and meeting arrangements.
Group 4 Securitas Security Services LLC.
Jan 2003 - May 2007 (4 years 4 months)
Responsible for site security and supervision, ensuring the safety and security of the premises. Managed security protocols and oversaw daily operations.
Degrees, certifications, and relevant coursework
High school diploma, General Studies
1993 - 1997
Completed high school education at Govt High School Udhowali, earning a high school diploma in 1997. This foundational education provided essential knowledge and skills.
Software and tools used professionally
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