Ammar Ahmad

Provided on-site technical support to clients, troubleshooting hardware, software, and network issues across over 50 client sites. Installed, configured, and maintained IT equipment including servers, routers, switches, and wireless devices, ensuring optimal performance and reliability. Collaborated with engineering teams to resolve complex issues and trained end-users on best practices.

Developed and implemented comprehensive IT policies and procedures, enhancing system security and efficiency while reducing incidents. Supervised the maintenance and support of the company's IT infrastructure, including servers, networks, and workstations, achieving 99.9% uptime. Coordinated with vendors for IT product and service procurement, optimizing relationships and reducing costs by 40%.

Maintained network hardware and software, actively monitoring network availability and providing technical support to all employees. Monitored, controlled, and installed network cameras, troubleshooting various hardware and software issues. Installed, configured, and maintained Windows operating systems, software applications, and diverse hardware devices to ensure optimal performance.

Performed day-to-day LAN and WAN administration, maintenance, and support, ensuring network availability for end-users. Identified and resolved issues with network devices promptly, backing up company data to distributed storage centers to prevent data loss. Installed, configured, and supported LAN, WAN, and Internet systems, implementing network security measures and configuring network printers.

Currently pursuing a BBIT degree at Virtual University, focusing on network administration and IT support. Continuously expanding knowledge in network infrastructure management and troubleshooting.

Completed Intermediate education at Bise Gujranwala in July 2021. Gained foundational knowledge across various subjects.

Completed Matriculation at Bise Gujranwala in April 2019. Developed basic academic skills and prepared for further studies.