At Milestone Systems, I led the design and improvement of global partner enablement and certification programs supporting XProtect software. I redesigned the XProtect Designer Certification Program, which earned a 97% learner approval rating and more than 2,700 certifications globally.
I worked with business stakeholders and subject matter experts to turn complex technical workflows into scalable learning solutions. I also aligned curriculum with XProtect releases and used Microsoft Copilot to support analysis, storyboarding, content development, and quality assurance.
At Clarity Consulting, I collaborated with ServiceNow SMEs on the Certified Technical Architect learning program and developed Engaging with Milestone Support, completed by more than 1,400 technical partners. At Grand Valley State University, I developed DEI: The Foundation and partnered with the City of Grand Rapids on Equity Foundations.
At Service Express, I developed Service Core, which resulted in an 11% increase in first-trip fix rates and a 4.9% increase in customer service ratings. I also created Aces in Their Places, an ATD-recognized performance improvement solution.
