Open to opportunities

Brad Godorhazy

@bradgodorhazy

Message

I modernize enterprise reporting through Tableau, Qlik, SQL automation, and governance.

United States

Message

What I'm looking for

I'm looking to apply my enterprise reporting, Tableau and Qlik administration, SQL automation, and security-governance experience to improve data accessibility and operational decision-making.

I've built and governed enterprise reporting environments at Verizon, most recently coordinating work between data engineering and visualization teams while supporting the National Reporting Website.

I administer Tableau and Qlik platforms, manage ADOM security and access reviews, maintain data connections, and help teams turn legacy reports into SQL Server-backed dashboards. I also lead report cataloging, documentation, planning meetings, and stakeholder updates that improve reporting accessibility across national teams.

My earlier work spans call-center operations, performance analytics, efficiency projects, and team leadership at Verizon, Airtouch Cellular, and Cellular One. Across 33 years, I've combined operational context with reporting delivery, training, and governance to help teams make better-informed decisions.

Experience

Work history, roles, and key accomplishments

Engr III Specialist – Data Science

Verizon

Oct 2022 - Aug 2026 (3 years 10 months)

Organized workload tickets between backend data engineering and front-end visualization teams. Led weekly planning meetings and served as Tableau administrative assistant, overseeing the National Reporting Website and performing ADOM security management.

Tableau Qlik SQL ADOM Active Directory Data Visualization Project Leadership Governance and Reporting

Engr III Specialist – Systems Analysis

Verizon

Jun 2021 - Oct 2022 (1 year 4 months)

Managed Tableau administrative tasks including site size management, stale content cleansing, and workbook security. Oversaw daily operations of the National Reporting Website and developed Tableau reporting.

Tableau ADOM Active Directory Data Visualization Reporting Documentation

System Specialist – Systems Analysis & Programming

Verizon

Apr 2018 - Jun 2021 (3 years 2 months)

Served as Tableau admin and reporting SME for the National CS Reporting Website. Updated SQL code for daily and monthly reports, converted legacy reporting into Tableau dashboards, and led report cataloging initiatives.

Tableau SQL SQL Server WordPress Reporting Documentation

Senior Analyst – Customer Service Operations

Verizon

Jan 2017 - Apr 2018 (1 year 3 months)

Compiled monthly Performance Improvement Plan documentation and served as MyInfo Lead for Hilliard CS teams. Delivered weekly trending and analysis for New Employee Experience leadership.

Data Analysis Reporting MyInfo Performance Improvement Communication Skills

Consultant – Customer Service Operations

Verizon

Oct 2013 - Jan 2017 (3 years 3 months)

Managed Trader Joe's Center Rewards & Recognition Program and produced weekly and monthly reporting across call center performance metrics. Prepared operations review decks for Associate Directors.

Reporting Data Analysis Call Center Operations Project Management Communication Skills

Consultant – Customer Service

Verizon

Dec 2012 - Oct 2013 (10 months)

Delivered weekly and monthly center reporting, contest tracking, and performance analytics. Managed upgrades, disconnects, and accessory sales reporting, and provided supervisor training in Excel, MyInfo, and Metrex.

Reporting Data Analysis Excel MyInfo Metrex Training

Consultant – Customer Service Projects / WLR

Verizon

Jan 2003 - Dec 2012 (9 years 11 months)

Managed call-center efficiency and call-volume reduction projects, presenting results at Midwest CVR Ops Review. Developed project plans for MI/IN/KY reduction measures and led customer-supplier meetings.

Project Management Call Center Operations Data Analysis CVR Communication Skills

Supervisor – Credit & Activations

Airtouch Cellular

Sep 2001 - Dec 2002 (1 year 3 months)

Managed and coached teams of 10-25 representatives, delivering monthly coaching and credit-decision guidance.

Team Management Coaching Credit Communication Skills

Team Leader – Credit

Airtouch Cellular

Jun 1999 - Aug 2001 (2 years 2 months)

Managed daily call-center activity, staffing, and inbound/outbound flow. Produced call-volume projections and staffing schedules.

Call Center Operations Staffing Scheduling Data Analysis

Coordinator – Lead Financial Services

Airtouch Cellular

Jan 1998 - May 1999 (1 year 4 months)

Managed daily call-center operations and staffing, producing inbound call projections and efficiency analysis. Coordinated multi-year staffing projects and vendor relationships.

Call Center Operations Staffing Data Analysis Vendor Management

Order Processing Representative

Cellular One

Jan 1996 - Dec 1997 (1 year 11 months)

Processed credit and activation calls and trained new representatives. Supported special departmental projects including Auto Dialer and Collection system implementation.

Credit Customer Service Training Project Support

Accounts Receivable Representative

Cellular One

Jan 1993 - Dec 1995 (2 years 11 months)

Processed inbound and outbound collection calls and trained new representatives. Developed customer service and collection skills.

Collections Customer Service Training

Interim System Specialist – Systems Analysis & Programming

Verizon

Updated SQL code for daily and monthly reporting cycles and built Tableau dashboards using SQL Server source data. Converted existing reporting into Tableau visualizations and supported SR Manager Scorecard projects.

SQL Tableau SQL Server Data Visualization