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Shawndreya Garliepp

@shawndreyagarliepp

Senior Operations Analyst in digital disbursements who improved resolution efficiency by 35% through analysis of operational workflows.

United States

Message

In my current Senior Operations Analyst role in Digital Disbursements, I analyze operational performance and customer-impacting workflows, identifying systemic causes of delays and inefficiencies. Targeted action plans improved resolution efficiency by 35%.

I built and maintain Salesforce dashboards that help leadership see backlog health, escalation risks, and workflow bottlenecks. Previously, as a Data Analyst at AM LLC, I developed Tableau reporting that contributed to a $500K recovery in unbilled labor, and at Bechtel I built Excel tools that reduced contract renewal cycle time by 23%.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Analyst

Current

Digital Disbursements

Sep 2023 - Present (3 years 1 month)

Led end-to-end analysis of operational performance and customer-impacting workflows, identifying systemic drivers of delays and inefficiencies; improved resolution efficiency by 35% through targeted action plans. Built and maintained Salesforce dashboards providing real-time visibility into backlog health, escalation risk signals, and workflow bottlenecks.

Salesforce Data Analysis Root Cause Analysis KPI Monitoring Dashboarding Process Improvement Cross functional Leadership

Data Analyst

AM LLC

Dec 2020 - Jun 2023 (2 years 6 months)

Developed Tableau dashboards and reporting frameworks that translated complex public health and operational data into actionable insights, contributing to a $500K recovery in unbilled labor. Designed and implemented data validation processes across 65,000+ Salesforce records, improving data accuracy to 100%.

Tableau Salesforce Data Validation Data Analysis Reporting Cross Functional Collaboration

Operations Lead

REI

May 2014 - Jun 2020 (6 years 1 month)

Led operational initiatives focused on improving customer engagement and conversion, driving a 25% YoY increase in membership growth. Managed financial reconciliation, payroll, and inventory operations with high accuracy.

Operations Management Customer Engagement Process Improvement Financial Reconciliations Inventory Management

Data Specialist

Bechtel

Jun 2012 - Jan 2014 (1 year 7 months)

Built Excel-based reporting tools to improve contract lifecycle visibility, reducing renewal cycle time by 23%. Performed system analyses to identify operational inefficiencies and recommended improvements to enhance performance and compliance.

Excel Data Analysis Process Improvement Training Cross functional Coordination