At KGA, Inc., I ran day-to-day operations for a network of 5,000+ independent providers, handling rate negotiations and partner issues. I redesigned incoming-request workflows with standard templates and triage, reducing staffing needs from four people to one without losing coverage.
I investigated non-routine problems between partners, clients, and internal teams, following each issue through to a fix. I also cut average placement time from 3.5 days to half a day while handling 80+ requests per week.
At KGA, Inc., I audited provider records and operational data, traced inconsistencies to their source, and corrected them so reports and referrals could be trusted. I built recurring leadership reports in Excel, SQL, Tableau, and Power BI to show regional and client trends for network planning.
Earlier, I researched providers at KGA, Inc. and produced client performance reports at Mequoda Publishing. At Monster Worldwide, I supported sales with ROI presentations, business analyses, and competitive benchmarking.
