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Zach Ausband

@zachausband

Sales operations director at Design Foundry who integrated demand forecasts into a planning framework sustaining 5.4 inventory turns.

United States

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What I'm looking for

I’m seeking a Sales Operations Director position at Sayari, where I can bring my demand planning and customer experience leadership skills to support its mission of securing supply chains and dismantling illicit networks.

At Design Foundry, I integrated customer run-rate forecasts, historical ordering patterns, and backlog timing into a master planning framework that sustained 5.4 inventory turns while supporting customer growth.

I also designed board-level KPI frameworks in Power BI and led an ERP cutover across production and accounting with zero downtime.

At Klaussner Home Furnishings, I built the original B2B online ordering tool, which grew to handle more than 50% of retailer order entry. I also developed discount management tools that cut POP costs by 50% while protecting margin economics.

At Klaussner, I launched a B2B warranty and parts portal that reduced warranty claim parts by more than 35%, and supported e-commerce customer service operations tied to $45M+ in growth. I’m seeking a Sales Operations Director position at Sayari, where I can apply my demand planning and customer experience experience to support its mission.

Experience

Work history, roles, and key accomplishments

Director of Demand Planning, IT & Supply Chain

Design Foundry

Jan 2022 - Jan 2026 (4 years)

Integrated customer run-rate forecasts and historical ordering patterns into a master planning framework, sustaining 5.4 inventory turns. Managed sales funnel for OEM manufacturing and designed board-level KPI frameworks using Power BI.

Forecasting demand planning Sales Funnel Management OEM Manufacturing Power BI ERP KPI Frameworks

Vice President of Production Planning & Logistics

Wood House Upholstery

Jan 2021 - Jan 2022 (1 year)

Partnered with sales leadership to drive a $500,000 revenue increase via OEM program launches and e-commerce expansions. Directed a 4-vendor evaluation to select enterprise software capabilities.

Channel Development OEM Programs Ecommerce Vendor Evaluation Enterprise Software

Vice President / Director of Customer Experience & Production Planning

Klaussner Home Furnishings

Jan 2017 - Jan 2021 (4 years)

Oversaw commercial customer service operations supporting $45M+ in growth across major accounts. Built a Customer Experience Ownership program and led Salesforce implementation as a certified administrator.

Customer Experience Salesforce CRM Process Automation Territory Management Tableau

Director of Sales & Marketing - Operations

Klaussner Home Furnishings

Jan 2014 - Jan 2017 (3 years)

Developed net-margin analysis tools for sales executives to govern discounts, cutting POP costs by 50%. Coordinated national rollout of 30+ in-store studios, driving over 60% location sales growth.

Pricing Discount Governance Net Margins Showroom Operations Retail Studio

Project Manager, Sales & Marketing / Network Administrator / Management Trainee

Klaussner Home Furnishings

Jan 1997 - Jan 2014 (17 years)

Built the original B2B online ordering tool covering order status, price lists, and stock availability, growing to handle over 50% of retailer order entry. Developed customized EDI order entry systems with POS software partners.

Ordering Systems EDI POS Integration Order Management