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Zachary WildeZW
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Zachary Wilde

@zacharywilde

Technical product support engineer at Enjoy Technology Canada Ltd.; reproduced platform defects and documented clear engineering escalations.

Canada
Message

At Enjoy Technology Canada Ltd., I investigated and reproduced reported issues across the digital product and platform organization. I isolated failing steps, documented expected versus actual behavior, and escalated reproducible defects to engineering.

At Wilde Digital, I manage client requirements, acceptance criteria, testing, and issue follow-up. I delivered and support a paid client website, diagnosing TLS provisioning, script conflicts, and address-autocomplete defects.

With Handshake AI, I design command-line tasks to test AI agents and assess multimodal and text-to-image outputs. I also built a Business Finance Dashboard with React and Supabase, including cash-flow tracking, CSV imports, duplicate detection, authentication, and database access controls.

Experience

Work history, roles, and key accomplishments

WD
Current

Client Delivery and Technical Implementation

Wilde Digital

Jan 2024 - Present (2 years 9 months)

Manage client requirements, expectations, acceptance criteria, testing, issue follow-up, and written handoffs; explain technical details to non-technical clients. Delivered and supported a paid client website, diagnosing TLS provisioning, script conflicts, and address-autocomplete defects.

EL

Technical Product Support Engineer

Enjoy Technology Canada Ltd.

Jan 2021 - Dec 2022 (1 year 11 months)

Investigated and reproduced reported issues within the digital product and platform organization, working with product support, UX/UI, site reliability, and internal IT. Isolated failing steps, documented expected versus actual behavior, and escalated reproducible defects to engineering.

Education

Degrees, certifications, and relevant coursework

freeCodeCamp logoFR

freeCodeCamp

Web Development curriculum, Web Development

Completed the majority of the Web Development curriculum.

Mohawk College logoMC

Mohawk College

Coursework, Financial Services

2014 - 2016

Completed coursework in Financial Services from 2014 to 2016.

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