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Zachary Taylor

@zacharytaylor

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Customer Service Rep with 3+ years of experience

United States

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What I'm looking for

Seeking a role that leverages my customer service and administrative skills to drive business growth and success.

As a dedicated and detail-oriented customer service representative, I have honed my skills in providing exceptional support to a diverse range of clients. With a strong background in administrative assistance and data analysis, I excel in managing complex client relationships, ensuring accuracy in data management, and streamlining administrative processes.

Throughout my experience, I have developed a unique ability to multitask, prioritize deadlines, and work collaboratively as a self-starter. Proficient in a range of software and tools, including MS Office, Outlook, Salesforce, and XCM, I am confident in my ability to adapt to new systems and technologies.

With a strong educational foundation in Informational Technology, I am committed to staying up-to-date with industry trends and best practices, ensuring that my skills remain current and relevant in an ever-evolving professional landscape.

Experience

Work history, roles, and key accomplishments

Benefits Outreach Specialist

BDT

May 2021 - Nov 2022 (1 year 6 months)

Entered and maintained accurate client beneficiary data into screening systems to ensure eligibility and program participation. Assisted individuals with benefit applications, data collection, verification, and communication through Customer Service and support via inbound and outbound channels.

Customer Service Data Collection Communication Slack

Administrative Assistant

WithumSmith + Brown, PC

Jan 2022 - Sep 2022 (8 months)

Utilized tax software & CRM software to process returns, ensuring accuracy in client data management with adherence to strict security protocols. Managed high-volume client tax returns and served as a point of contact for upwards of 20 clients through various communication channels.